Cable is breakdown, the remote computer does not respond, error loading page, connecting time out, download failed, this are the common term of a BSNL broadband user! One of the largest Government Internet service providers of India is now staring killing their own service for some old uncle age employee! At a time BSNL Internet Service is the only way that we could enjoy high speed internet service. Now Reliance and TATA photon plus win people heart by offering more than excellent service! Few days back I am a regular BSNL broadband customer but there is at most 10 reasons to buy a new TATA photon plus for my work and finally I surrender/Quite my 7 year old BSNL Land line service.
1. I have big people with BSNL Employee:
I really, really hates those guys working in BSNL , There is lot of uncle and most of the are unprofessional and untrained for Problem troubleshooting. Whenever I see my BSNL Broadband is down, I try to call those uncle and 99% time they not answer my phone or asked me to submit an application. Well it’s a log process as I don’t have any printer into my home. My 1 days was wasted for submit a fault booking. After than its take 2 more day to start inspection by local exchange and finally its take 3-5 days to resolved any fault in broadband service. Each month I have to make at list 2 complaint and I can’t use internet for 5-8 days per month. There is no billing consider for that. Most of the old BSNL employee visit their subscriber home/office not to resolve their problem but to having some free food and coffee.
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2. Asking tips each time:
Each time BSNL line man asked tips for tea bills. This is ridiculers man. BSNL waste millions of money into broadband service but I don’t why the line man is still poor handed.
3. 5 days off each month:
Think how much money you have loss if your internet off for 5 days of every month. Almost We have to pay 2 month bill extra without using internet in a year. I asked many time to BSNL Authority uncle to give me some bills rebate but it’s like asking something to the Woolf.
4. Page loading slow:
What BSNL tries to hide with their broadband subscriber? Is it low bandwidth problem into their server? Everyone facing “Page lading slow” problem with BSNL broadband. When they promised to allow committed of excellent speed then why they are not fixing their server issue to ensure maximum speed as per traffic plan.
5. Cable is breakdown:
Almost in every city BSNL broadband cable are breakdown numbers of time. As it’s a government property so no one take any responsible to take care of this valuable resource of our internet connection. The central govt employee should be more concuss about their duty.
6. Download failed:
Did you face this “Download failed, Try again! I don’t know why BSNL broadband not so comfortable with larges files download. Lots of people like me need some time to download larges sized files, so it’s so unpredictable when people failed to download desired files. I need backups of my websites data so I used some plug in to download everything from my hosting account. Still I never get any success from BSNL but after using TATA Photon plus I download my entire server data (660MB) in half an hour.
7. No Phone support in BSNL Broadband Service:
Think suddenly your BSNL broadband is down and you don’t have any phone support to resolve your problem. Either you need to go BSNL old uncle and wait for 2-3 days to expecting someone for troubleshot.
8. Too much Link failures in BSNL Broadband Service:
For 24 hours of internet service I measure 10-15 times links failure and get disconnected. Its does not affect too much but its slow down your working speed.
9. BSNL Broadband Customer Service missing:
Is 1501 death? I can’t connect my phone call here if any one let me in comment section!
10. Self-care Online Complaint service down:
selfcare.sdc.bsnl.co.in Check Self-care (service are showing Error: 503 Service Unavailable )
Do you know BSNL introduce online Self-care service to manage your account. You can download bills , change plan, view usages and raised a BSNL Broadband Complaint Online to get resolved, Very funny , My question is if my BSNL broadband service is down they how can I raised my complaints online into self-care? Well, let’s take help from friend Internet and raised my complaints. Its alert me that the complaints will be get resolved within 72 hours but they are not responding even its 7 days post.
So how you manage to migrate from BSNL to other 3G service provider. Let me know if you similar complaints against BSNL broadband? Comment below!